Nils leads our Solution Engineering and Customer Success team at natif.ai, where he’s responsible for ensuring customers achieve their business goals with our AI products. With a background in engineering and AI from the Karlsruhe Institute of Technology, Linköping University, and a master’s thesis scholarship at ETH Zürich, Nils combines deep technical expertise with a strong business mindset.
Nils’ passion is driving growth by enabling teams to fully understand both the technology and the broader business picture. This setup transformed the team into a primary growth engine, contributing nearly 80% of the revenue growth in 2024 through technical pre-sales, rapid delivery, and expansion within our customer base.
Nils, what’s your role as Head of Delivery and how do you make sure projects hit deadlines and stay top-notch?
My job is to make complex AI solutions simple and scalable for customers. I make sure our projects don’t just ‘go live’ but deliver real business value — fast. That means combining technical excellence, customer understanding, and clear processes. Our team reduced time-to-value from 8 weeks to under 2 weeks by buildinghighly repeatable delivery systems.
How do you juggle multiple projects in a fast-paced startup?
It’s all about clarity and focus. Every person in the team understands not just their task but how it contributes to customer success and revenue growth. I want everyone in my team to see the full picture — engineers know how their work impacts sales, and CSMs understand the AI models deeply. That mindset unlocks motivation, autonomy, and execution speed
AI is powerful but complex — how do you help customers unlock real value from AI?
We focus on outcomes, not algorithms. AI only creates value when it fits perfectly into customer processes. That’s why we guide customers to the right balance between custom solutions and scalable, pre-built document types. When we
help them automate faster, cheaper, and with less complexity — that’s when AI becomes more than a buzzword.
How do you keep your team ahead of the curve as technology and client needs change?
We work extremely close to both the market and the product team. My belief is that AI teams need to deeply understand both — the technology itself and the customer’s real-world problems. We constantly feed back insights from delivery into the product roadmap , helping shape features that solve not just one client’s problem but an entire segment’s challenge.
What’s the most rewarding part of your job? What keeps you motivated?
It’s seeing the impact. Looking back over the last two years — growing the company 5x in revenue, scaling to 6x customers, and achieving an exit
— it’s incredible to see what’s possible when you combine customer centricity, technical expertise, and fast execution. That feeling of “we built this together”
is what keeps me moving forward every day.
